How do I request service/support?
- By Phone:
Jacksonville: Call our office at: (904)
332-8645 between 8AM and 5PM.
Orlando: Call our office at: (407) 841-3400
between 8AM and 5PM.
- Via Email:
Email support@iventuresolutions.com
- On the Web – Customer Portal:
Log into our customer portal from our website,
https://connect.iventuresolutions.com/support.
From there you can see open service requests and request
new service.
To request a customer portal login, please contact
our office
For All
Emergencies: 24x7x365
If you are experiencing a critical problem or system outage
at any time, during the day, after hours, or on weekends,
please don’t hesitate to call. We want to help
you as quickly as possible so please do not submit an email
or request via the customer portal, please call us.
Jacksonville: (904) 332-8645 ext. 40
Orlando: (904) 332-8645 ext. 40
Customer Portal
iVenture uses a ticket system to track all support requests
and projects by creating a service request. This ensures
we completely resolve any issues and complete all tasks
in a timely fashion. The customer portal allows you
to open new service requests, check the status of existing
requests, and see all notes entered by our engineers outlining
the work completed and the next step.
You can access the customer portal by visiting:
https://connect.iventuresolutions.com/support
To request a login to the system, please call our office and we will be happy to create one for you.
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