Long relationship fosters trust
Based in Jacksonville since 1960, Coastline is a not-for-profit financial cooperative that provides excellent personal banking services to thousands of local customers, who are also Coastline’s owners. Coastline’s philosophy (one we here at iVenture appreciate) is “people helping people,” which reflects their focus on providing quality, caring service and an affordable, full-service array of banking and investment products for their customers.
Coastline has had a long, successful partnership with iVenture, a relationship that dates, as Coastline’s IT Manager Mark Printz puts it, “from before iVenture was iVenture.” With a small in-house IT staff, Coastline was capable of handling certain user applications and desktop maintenance, but when it came to larger scale projects or maintenance of their servers, Coastline needed more support. Early on, when Coastline managed its own network, Printz says, “I might be in crisis mode when our old servers were crashing. Back then, iVenture was like my personal fire department coming to the rescue.” Given these problems, and Coastline’s location in Florida that made it vulnerable to potential natural disasters, the credit union needed a more sustainable IT solution.
iVenture began providing full managed services for Coastline, ensuring proactive monitoring and support of Coastline’s network, including both local and offsite disaster recovery solutions so important to their business. More recently, iVenture also helped Coastline get the most out of its investments in virtualization technologies. “They do backups and patches and keep us abreast of the health of our network,” Printz says. “Our relationship has evolved, and I don’t have to worry about those kinds of things anymore.”
Coastline also looks to iVenture for IT consulting expertise. Printz notes, “If there’s something I need to get done, I can call them up and ask, ‘How do I do this?’ They’re my go-to resource for an expert opinion on how to proceed, no matter whether a given project is something we can do in-house, or whether it’s something we’ll need iVenture’s help to implement. We relegate higher-end stuff to iVenture, because they can do it better than we can. Where they’ve got a staff of 20 experts, I’ve got two, so having iVenture at our disposal is a real value-added benefit.”
Printz says that iVenture provides Coastline with “peace of mind,” knowing that the credit union will have system continuity without downtime episodes or “things that sneak up on you.” He also relies on them to keep Coastline aware of the latest, best technologies. “It’s hard to keep track of changes that aren’t bleeding edge and to avoid the risk of jumping into a new technology too soon, so I really look to them. I trust that if I called them and they told me, ‘We should do it this way,’ that they would know the right way to leverage new technology.”
That relationship, built up over years of careful, quality customer service from iVenture, including regular communications with iVenture’s ownership and management, has fostered a strong bond. Printz says, “Bottom line, I trust them.”
“They’re my go-to resource for an expert opinion on how to proceed…We relegate higher-end stuff to iVenture, because they can do it better than we can. Where they’ve got a staff of 20 experts, I’ve got two, so having iVenture at our disposal is a real value-added benefit.”