iVenture : 20 Years of Business Friendly IT

How To Improve Company Culture? Blameless Problem-Solving

When mistakes happen at work, pointing fingers is a waste of time. Learn from David, systems engineer, a better way to move forward.

 

How to improve company culture? PRACTICE BLAMELESS PROBLEM-SOLVING. When mistakes happen, it’s easy to point fingers. But by doing that, we lose sight of the solution. It’s more important to acknowledge the mistake, learn from it and move on. That’s what David Hodges, systems engineer, is sharing today.


Welcome to iVenture’s Weekly Culture Workshop. Each lesson teaches you how to embrace positive work culture beyond the employee handbook. You’ll learn what traits to encourage and how you can improve your own company culture.

How To Improve Company Culture: Practice Blameless Problem Solving

David Hodges, systems engineer
David Hodges, systems engineer

When there’s a problem, the impulse reaction is to ask, “Who caused the problem?” instead of “What caused the problem?”. David doesn’t work this way.

Instead, he jumps right to solution finding. There’s no time to waste with the blame game. The ultimate goal is always fixing the problem.

The Key Takeaway

Placing blame is counterproductive. It puts people on the defensive instead of focusing on solutions. Mistakes should be viewed as a learning and teaching opportunity. After all, we’re all human.

Actions To Take

  • Concentrate on fixing the problem or issue
  • After fixing the problem, find the root cause
  • Address any training opportunities to avoid future mistakes

At iVenture, we take company culture as seriously as we take IT. It’s what makes our business so successful. When employees are happy, clients are happy. We want to help others achieve the same results.

Ready to be a happy client too?

iVenture Solutions is an award-winning managed service provider delivering superior IT solutions to clients across Florida.

As a leading-edge IT firm for small and medium-sized businesses, we provide a diverse range of services covering the entire scope of IT including maintenance, support, hosting and more.

Through rapid response time, reduction of chaos and the right people, our expert team of IT professionals will fulfill your technology needs. At iVenture, we give you more time to do what matters most.

New call-to-action

Back to Blog

Recommended For You


Latest Article

Anatomy of a Cybersecurity Attack: A real-life account of what happens before, during and after

Anatomy of a Cybersecurity Attack

The real cost of a cybersecurity attack isn’t downtime. It’s what happens after recovery. Read this real-life account of a business’ cybersecurity attack.

Visibility Talks: Shatrice Blue

iVenture’s Visibility series speaks with the diverse voices of the IT industry. Today, we’re speaking with Shatrice Blue, technical account manager, about her perspective on moving up and chasing dreams.

Weekly Culture Workshop: Lead By Example

The best way to teach someone is to lead by example. Learn how Michael Edwards, senior helpdesk technician is making it happen in our Weekly Culture Workshop.

Visibility Talks: Jennifer Korsun

I learned to get comfortable with being uncomfortable. That’s…