So you’re thinking of switching IT providers. It’s not uncommon. Our clients have often gone through two or three companies before finding the right fit with us.
It boils down to a few reasons:
- You’ve outgrown your current IT situation
- Your IT provider isn’t communicative
- Your IT needs aren’t being addressed
- You’re looking for a more strategic approach to IT
Whatever your reasons, let’s make this switch your last one.
Who’s Involved
IT isn’t a basement-level department anymore. To make IT work for you, bring it to the boardroom. That means involving the c-suite and employees in decisions.
Your employees are the front line, they’re dealing with IT issues you may not be aware of. And they might be doing more hidden IT than you realize.
It’s important to hear what all sides of the company need from IT. For you, it may be a fast network for email, but to John Smith in operations it may be updated desktops.
You can only find the right IT fit when you understand the entire environment.
Here’s what to look for in a new outsourced IT company.
Making the Switch
Once you’ve decided on a new IT company, it’s time to offboard your old one. Follow these steps for a seamless transition:
- Get onboarding plan from new IT company
- It should outline what they need and when they’ll get it
- Tell employees about the switch
- Give employees instructions for whom they should contact for help
- Let relevant vendors know about the switch
- Vendors like internet service providers (ISP), copier maintenance, and apps
- Share IT materials your company uses with new IT provider
- For example, standard configurations and templates
- Define your emergency contact list for the new IT provider
- Continue following the new IT provider’s onboarding plan
- They should guide you through the entire process
You’ve Switched, Now What?
Your new IT provider should already be talking strategy with you. Keep that communication line open. They’ve got an ear on industry trends that could save you time and hassle. Don’t fall into the old ways of putting IT back in the basement.
A proper IT strategy saves time on projects and greater ROI. You’re able to prioritize projects, adapt to sudden changes and budget appropriately.
Most importantly, you’re able to plan three or five years into the future. How many other departments in your company can do that?
Monitor the service level agreements (SLAs) and KPIs your IT company provided. Be sure you’re fulfilling your part.
Your new IT company should encourage questions and conversations, talk with them about any concerns you have.
If you’re looking to make a switch, we’re here to help you. Let’s talk about your needs today.
iVenture Solutions is an award-winning managed service provider delivering superior IT solutions to clients across Florida.
As a leading-edge IT firm for small and medium-sized businesses, we provide a diverse range of services covering the entire scope of IT including maintenance, support, hosting and more.
Through rapid response time, reduction of chaos and the right people, our expert team of IT professionals will fulfill your technology needs. At iVenture, we give you more time to do what matters most.
