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IT Providers & Crises: How The 5 Types React

When a crisis hits, your IT provider should be right there with you. But many businesses are discovering their current IT provider can’t handle a crisis. Here’s what you need instead.

IT Providers and Crises

When a crisis hits, it’s all hands on deck. Your IT provider should be right there with you. But many businesses are discovering their current IT provider can’t handle a crisis.

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To help you understand, here’s how the five types of IT providers react in crises. You’ll learn what weaknesses to avoid and how your choice can affect business long after the crisis ends. Get a beginner’s guide to the five types here.

Let’s get started.

The Fixer

Fixers are an outsourced micro-company (often a one-man show) that businesses call when something breaks. The appeal is usually a low price point.

For businesses with minimal IT needs, this IT provider seems like the ideal situation. But when a crisis hits, you’ve got a problem.

A Fixer doesn’t know your company well. They don’t have the perspective to create a continuity plan. Worse, they don’t have the manpower to help your entire company transition (especially if everyone is going remote).

You’re left with no crisis strategy, no recovery plan and no one to solve your teams’ issues quickly. It’s not a good spot to be in when news changes every hour.

The One-man Island

The One-man Island is your in-house IT employee. They’ve got the expertise to help in crisis, but one person can’t do it all.

The first victim will be proactive IT. Ideally, IT providers should be balancing the reactive (issues happening now) and proactive (long-term goals).

But in crisis, the One-man Island has no choice but to focus on now. While they may get you through day-to-day, who’s working on a recovery plan? And who’s continuing on long-term goals?

Crises don’t last forever. You don’t want to emerge from one months or years behind schedule.

The In-house Team

This is your dedicated in-house IT department. They’ve got the expertise and manpower to support you through a crisis.

But similar to the One-man Island, your team has to make a decision: focus on now or later.

Urgent 911 problems will always come first. In a crisis, there are a lot of those. Your in-house team is too valuable to be focusing on little problems. They know your company better than anyone and should be focusing on future goals.

Don’t waste their time on small issues that could be solved by someone else.

The Subpar MSP

Be wary of IT companies who throw around “managed service provider” with no substance. These Subpar MSPs look nice from the outside, but when emergencies happen, they won’t deliver.

You can expect hidden costs like overtime fees or charging extra for onsite support. Basic things that should be included in your contract just aren’t.

Subpar MSPs come with a surprise price tag. In crisis mode, the last thing you need is to cut corners to pay them.

The A+ MSP

This is the level you want to be on. A+ MSPs work through service level agreements (SLAs). SLAs describe the agreed upon service, document service level targets and specify the responsibilities of the service provider and client.

Unlike Subpar MSPs, A+ MSPs provide a predictable IT spend. You won’t be surprised with hidden costs for support.

A+ MSPs have the expertise and manpower to support your business through crises. They have time-tested continuity plans to help you transition to and from crisis mode.

Best of all, A+ MSPs deliver what you need. Whether your entire business needs IT support or your internal IT team needs a boost, A+ MSPs are adaptable and experienced.

It’s never too late to partner with the right IT provider. If your business needs help now, we’re open and ready to support you.

iVenture Solutions is an award-winning managed service provider delivering superior IT solutions to clients across Florida.

As a leading-edge IT firm for small and medium-sized businesses, we provide a diverse range of services covering the entire scope of IT including maintenance, support, hosting and more.

Through rapid response time, reduction of chaos and the right people, our expert team of IT professionals will fulfill your technology needs. At iVenture, we give you more time to do what matters most.

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