IT Support For Small Businesses
Let’s use an analogy for IT support for small businesses. Auto shops are all about getting you back on the road. So are IT companies — in a slightly different way.
While auto shops get your car running again, IT support for small businesses gets you running again. Managed service providers (MSPs) like iVenture are built to support businesses like yours.
In fact, you could call us a specialty dealer. We offer both complete support to companies or tandem support with their existing IT departments.
So whether you’re in the market for something new or looking for a tune-up. Here’s what we do.
Bring You Up To Speed
Once you sign with iVenture, our IT support for small businesses begins. First we take a look at your entire IT environment. The goal is to bring you to iVenture standards.
Next, we use a 249-point checklist to make sure everything is brought up to speed.
After that, we determine what needs to be done. Your team lead and principal consultant will keep you updated on next steps.
Keep You Moving
So now, you’re up to iVenture standards. Support is ongoing and things are looking good. Here’s where a lot of IT companies show their true colors.
- Some will stop answering the phone
- Others will be slow to fix problems
- Many won’t think about your future goals.
After all, you’re in a contract. They can do the bare minimum, right?
Not at iVenture. With our SLAs (service level agreements), you’re locked into superior service. With us:
- Response time is minutes, compared to hours (industry average)
- Average customer satisfaction is 99%
- Principal consultants’ entire role is future planning for you
More on our promises and deliverables here.
Steer You In the Right Direction
IT fixes what’s broken and prepares you for the future. If growth is a business goal, IT needs a seat at the table.
We specialize in this type of strategic thinking. Our principal consultants are experienced in helping each client get from point A to point B.
We do this through roadmaps.
Your assigned principal consultant will discuss goals and obstacles with you. Then, they’ll prepare a 3-5-year roadmap for your business.
With this roadmap, you’ll have a schedule for success, including necessary projects. And budgeting won’t be a shot in the dark anymore. Your accounting department will thank you.
So, is your Check Engine light on? Our team is ready to take your small business from 0 to 60.
iVenture Solutions is an award-winning managed service provider delivering superior IT solutions to clients across Florida.
As a leading-edge IT firm for small and medium-sized businesses, we provide a diverse range of services covering the entire scope of IT including maintenance, support, hosting and more.
Through rapid response time, reduction of chaos and the right people, our expert team of IT professionals will fulfill your technology needs. At iVenture, we give you more time to do what matters most.