This week Alan Schwartz, our director of operations, has two focuses: Protecting Business and Being a Brand Ambassador. Although many people at iVenture exemplify these values, John Mattox, client strategy manager, embodied them this week
Welcome to iVenture’s Weekly Culture Workshop. Each lesson teaches you how to embrace positive work culture beyond the employee handbook. You’ll learn what traits to encourage and how you can improve your own company culture.
Protect Business & Be a Brand Ambassador
John’s role gives him the unique opportunity to be in front of existing and potential clients. He focuses on helping our clients plan for the future and runs a team to make the plans happen. He does an amazing job working with our clients to help provide them with the best solutions to fit their needs.
He also works with our sales team to provide technical guidance. John is able to convey the value iVenture brings to our clients both existing and new. Being a good brand ambassador means looking and acting professional, which John does without fail.
The Key Takeaway
Every interaction is an opportunity to be a brand ambassador. Always look for ways to show the value that iVenture brings to our clients. Always, especially when face to face with a client, look and act professional.
Actions To Take
Live by these three rules:
- Act the part – Be professional on the phone or in person
- Dress the part – Look professional in our offices and out
- Provide happy, helpful service – Always be helpful and provide a great service experience
At iVenture, we take company culture as seriously as we take IT. It’s what makes our business so successful. When employees are happy, clients are happy. We want to help others achieve the same results.
Ready to be a happy client too?
iVenture Solutions is an award-winning managed service provider delivering superior IT solutions to clients across Florida.
As a leading-edge IT firm for small and medium-sized businesses, we provide a diverse range of services covering the entire scope of IT including maintenance, support, hosting and more.
Through rapid response time, reduction of chaos and the right people, our expert team of IT professionals will fulfill your technology needs. At iVenture, we give you more time to do what matters most.