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Why A Mature Service Operation Matters for CMMC

Operational maturity is foundational to passing CMMC compliance. Here’s what mature service operation looks like and how your business can have one too.

Is Your business mature enough for cmmc

The CMMC rolled out in September and the questions haven’t stopped. Our Tampa office, especially, has been working with local businesses who contract with MacDill Air Force Base.

For businesses without IT guidance, follow the 4 Pillars for CMMC Compliance. Adhering to these pillars will improve cybersecurity and IT hygiene — both required by the CMMC

This article discusses Pillar 2: Mature Service Operation.

First, catch up on what business owners need to know

A Quick Recap on CMMC

The CMMC or Cybersecurity Maturity Model Certification assesses a company’s cybersecurity hygiene. The government uses those results to determine whether the company can be contracted.


According to the OUSD(A&S), the CMMC has five maturity levels to choose from. These are:

  1. Basic Cyber Hygiene
  2. Intermediate Cyber Hygiene
  3. Good Cyber Hygiene
  4. Proactive
  5. Advanced/Proactive

You can find more about each level here.

What Does a Mature Service Operation Look Like?

To be a mature service operation, a business has achieved these focus areas.

  • An established ITIL service delivery process
    • The business is able to provide IT that aligns with business needs
  • Strong change management processes (plan, test, deploy, QC)
    • The business has a tested method of handling changes to operations
  • Well-defined user support roles (help desk, desktop support)
    • The business employees have specific responsibilities that don’t deviate
  • Well-documented networks & support knowledge
    • The business records technical and customer service processes diligently

Get To Know The Other Pillars

IT Standards


Execution Capability

Why Does a Mature Service Operation Matter?

IT operational maturity is key to building a solid IT foundation for CMMC compliance.

The CMMC audits a business’ entire operation to find cybersecurity weaknesses. If that business doesn’t have established processes, defined roles or documented standards, they will not pass compliance.

Mature service operation is a critical building block for the other pillars of compliance. Standards, security and execution capability all rely on how well a business operates at the core.

How Can A Business Become A Mature Service Operation?

While time is the surefire way to operational maturity. Businesses can fast track it by focusing on the areas listed above. Start a documentation process today. Work with the HR team to define and refine employee responsibilities. It can be challenging to think big picture when in the weeds. But to get to the next level, it’s necessary.

Mature Service Operation & CMMC Compliance

With a mature service operation in place, businesses are well-prepared for CMMC compliance. And you don’t have to wait 10, 15, 20 years to reach maturity. A good IT strategy can get you there in no time.

If you’re unsure about your current IT strategy around CMMC, we may be able to help get you on the right track. Let’s talk about it.

How Can We Help You?

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