We know what we’re about (and what we’re not about) and that’s why we put our best foot forward every day. Florida’s best-run companies and premier business leaders choose to work with us because they know they’re getting a premium experience.
We’ve focused our business and services around 3 brand promises: the things we do better than anyone else in our industry.
Others hit roadblocks.
We're built for speed.
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24 minute average ticket response time from our live-answer team, compared to an industry average of 3-7 hours |
We put systems in place to move quickly and efficiently. This allows us to solve problems faster, without wasting time. Speed is built into every step. It’s not an afterthought.
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36-second call-answer time from a live tech professional. 50% of all issues are resolved on your first call. |
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Offices in Jacksonville, Orlando, and Tampa that provide statewide coverage from the Panhandle to South Florida (and beyond). |
Others react to the immediate need.
We solve the deeper problem.
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50% reduction in downtime and interruption once you start with us |
Our in-depth solutions permanently end the IT-related chaos, giving you back more time. We get ahead of current challenges by digging deep and solving the root cause.
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200+ point onboarding checklist to act as a foundation for solutions |
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We have a 99% client satisfaction rating for 12,000+ devices for 10,000+ happy users |
Others hire on skill set.
We hire on mindset.
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140+ technical staff with 200+ technical certifications |
We go beyond the resume by looking for motivated people ready to serve and learn. Our employees stay longer, care more and are hard-wired to help others.
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Average of 12 months of technical and culture training–10 times the average for the industry–before moving on to dedicated client roles |
Take the first step to a better, business-friendly IT service. We’ll show you how.
