iVenture : 20 Years of Business Friendly IT

Frequently Asked Questions (FAQ)

Tell Me About iVenture

What makes you different?

We partner with Florida’s best-run businesses who demand a premium IT experience. Our typical clients are in the top 10% of their industries and recognized leaders in their fields.

We have 7 core strengths that set us apart from the competition:

  1. One size doesn’t fit all
  2. Dedicated team structure
  3. Science-based behavioral hiring and training analysis
  4. True fixed-fee all-inclusive IT
  5. Real transparency
  6. Built-in training
  7. Saying No

Learn more about us here.

Can you handle my business?

We work with a range of businesses across multiple industries, supporting companies with anywhere from 15 to 1,000 employees. Whether you’re a start-up or an established company, if you need IT support, we can help you.

See businesses like yours.

What's it like to be an iVenture client?

It’s a clear expectation, weight-off-your-shoulders, finally-no-more-problems experience. Once you start with us, you’ll see faster responses and know exactly what the plan is to improve your IT.

You’ll have a dedicated team who knows your business and industry. You’ll join thousands of happy users on team iVenture.

Learn about our managed services.

Do you help IT departments?

Yes. We offer plans to suit your needs. This includes support to your in-house IT departments. 

Let us help fill in the gaps while you focus on the long-term and big-picture goals for your business.

We believe in 7 core

Learn about our managed services.

Do you help businesses without in-house IT?

Yes, it’s our specialty. Our teams are fully capable to handle your entire IT needs. We offer comprehensive, fully inclusive services.

Learn about our managed services.

How do you handle emergencies?

We have dedicated techs on call 24/7 to manage any after-hours emergencies.

Find out more by contacting us.

What if I need more than phone or email support?

Take advantage of our unlimited onsite support. We’ll send a tech to help you in person.

Find out more by contacting us.

My company is growing. Can you help?

Absolutely. We specialize in IT environments that scale. 

It starts with creating your unique roadmap — where you want to be in 3-5 years. Your principal consultant will help you plan how to get from here to there.

Find out more by contacting us.

Tell Me About This Industry

It seems like my IT company is slow to respond. Are they?

We’d bet on it. The industry average response time is 3-7 hours, and in may cases, days. But it doesn’t have to be this way. Our live-answer help desk has a response time of 11 minutes or less.

Learn more about our brand promises.

How do I know if I'm secure?

It’s a long list!

  • Is your anti-virus solution monitored continuously?
  • Is your data backed up hourly, and test restores performed regularly?
  • Are patches installed and double-checked regularly?
  • Does someone keep tabs on hardware and software end-of-life cycles?
  • Is your network segmented properly?

These are just some of the responsibilities your IT provider should be handling. 

Ask them to give you a breakdown or call us for a second opinion.

Reach out to us here.

How do I know if my current provider is doing a good job?

Trust your instinct. Can you relate to these issues?

  • I can’t get ahold of my IT provider when I need them
  • My security system has let in viruses 
  • I can’t plan the IT budget because things keep popping up
  • I have to remind my IT provider multiple times to fix problems
  • I’ve lost data and couldn’t get it recovered, or it took too long to get back

These are red flags. It’s time to get a second opinion.

Reach out to us here.

Why should I invest in IT?

We’ll give you four top reasons. Productivity, security, speed and stability.

In short, an IT investment gives you time back. Time to focus on your business. Time to focus on you.

Learn how we make it happen.

See what we have to offer.

Tell Me What I'm Missing

Should I outsource my IT?

It depends on your business pains and goals. Do these sound familiar?

  • I spend more time on IT than my actual business
  • My staff productivity has dropped because our computers are slow
  • We’ve been hit by viruses and had to deal with the aftermath
  • I’m thinking about my IT problems way more than I want to.
  • I want to expand my business, but IT is holding me back.

Outsourcing IT allows you to focus on what really matters. If you want that time back, let’s talk about it.

Let’s talk today.

What's the best cloud solution for my business?

It depends on your unique needs. Specifically, the size of your business, your business apps and your operational maturity. It’s best to talk with an expert before making a decision.

Here’s the difference between private and public cloud.

How can I protect my business?

It starts with the essential building blocks. Comprehensive virus/spam protection, regularly tested backup and recovery systems, 24/7 network monitoring — that’s just the beginning. 

Get the facts about combating cybersecurity threats here.

How do I evaluate my IT?

First, do a gut check. Do you feel satisfied with your IT? Then, ask your staff about their daily IT experience.

You’ll be surprised by what you hear.

Use our handy checklist to get started.

What's the difference between managed services and break/fix?

Break/fix companies profit when you have issues. Managed service companies profit when you don’t.

Managed service providers (MSPs) focus on taking your business to the next level. 

Through proactive measures, roadmaps and dedicated support, MSPs align with you.

Break/fixes focus on the bottom line. They work reactively and are more concerned with your immediate problems, not long-term goals.

Get educated on how the five types of IT providers impact your business.