Deciding whether to outsource your IT or take it in-house? It doesn’t have to be an either/or situation (we’ll get to that soon).
For many business owners, the idea of outsourcing IT is intimidating.
We’re tackling four big worries so you can make an informed decision.
- Worry 1: My Internal IT Department Will Be Threatened
- Worry 2: I’ll Lose Oversight on Projects
- Worry 3: I Won’t Get Help When I Need It
- Worry 4: It’s Not a Worthy Investment
Worry 1: My Internal IT Department Will Be Threatened
If you’re concerned about the impact to your current IT department, don’t be. Experienced managed service providers (MSPs) will plan out the process with your team.
When we partner with in-house departments, it’s a relief to the employees. We focus on the day-to-day reactive tickets, like password resets, while they focus on big proactive projects. We make sure the in-house team knows we’re here to help, not take over.
Worry 2: I’ll Lose Oversight on Projects
When you can’t just walk over to your IT director’s desk, you can feel powerless. How can you trust that projects are getting done the right way? With the right MSP, you’ll have service-level agreements (SLAs) that hold the IT team accountable.
And with the right IT company, they’ll keep you consistently updated on projects. Here’s how we do it for our clients:
- Regular ticket updates
- Monthly technical reports
- Monthly calls/visits with your account manager
- Regular planning/budgeting meetings with your principal consultant
Worry 3: I Won’t Get Help When I Need It
You might associate outsourcing with a team that’s out of state, country, even continent! But you’ve got options. While some IT providers do outsource internationally, others work locally.
We’ve got offices in Jacksonville, Orlando and Tampa so help is always close by. That’s a given along with our unlimited remote and onsite support.
And issues don’t always happen within business hours. That’s why we offer after-hours and emergency support too.
Worry 4: It’s Not a Worthy Investment
If your business needs IT support and you value success, outsourcing is worth it. The consequences of bad IT (or no IT) are wasted time, lost money and damaged reputation.
Not to mention, if no one is managing your IT, where does that responsibility fall? On you or your employees?
There’s a reason our IT experts have college degrees and numerous certifications — IT is difficult. If you’re not ready to make it your full-time job, let a qualified service provider take the burden.
After all, you’ve got your own business to run.
iVenture Solutions is an award-winning managed service provider delivering superior IT solutions to clients across Florida.
As a leading-edge IT firm for small and medium-sized businesses, we provide a diverse range of services covering the entire scope of IT including maintenance, support, hosting and more.
Through rapid response time, reduction of chaos and the right people, our expert team of IT professionals will fulfill your technology needs. At iVenture, we give you more time to do what matters most.
