“Why do I need an entire managed service provider to handle my IT? Seems like overkill to me.”
True. Businesses don’t hire law firms or marketing agencies or — wait. Why is IT viewed as anything less important than trusted legal advice or effective marketing?
It may have to do with IT support’s reputation as a background service. It’s not something people think about every day, even though we use it every day.
But the luxury of ignoring IT only happens when it’s working. When it’s not working, IT is suddenly on our minds all the time.
- When you arrive at work and can’t log in
- Now we can’t start a meeting on time
- And we can’t print copies
- Plus, clients can’t access WiFi
- And your files disappeared
That’s when IT really makes itself known. And unless you’re a tech company, IT isn’t part of your core strategy.
So if we outsource other aspects of business, let’s add managed IT service providers to that list. Here’s why.
Definition of a MSP, Managed Service Provider
A managed service provider (MSP) provides end-to-end IT services. With an MSP partner, your entire IT environment is handled from one trusted resource.
This singular point of contact is helpful for businesses because they know exactly where to get help. It relieves the stress of dealing with multiple vendors for cybersecurity, cloud hosting and general IT support services.
A managed service provider delivers more than break/fix service. You can tell the quality of a managed service provider by what roles they play in the partnership.
- A resource
- A guide
- A facilitator
- A guardian
Let’s talk about these four essential roles.
The Roles of a Managed Service Provider
As mentioned before, managed IT service providers are more than just tech support. If they’re truly established, MSPs go beyond the traditional business role.
Successful companies view the client-MSP partnership as a holistic one. As in “How can we use our skills and experience to help your entire company?”
As a resource, MSPs are your go-to for questions and concerns. Part of their job is to make IT understandable. MSPs should want to know exactly what’s going on in your business.
MSPs are guides and advisors for the future. This means mapping out goals 2, 3, 5 years down the line. Example: our principal consultants, or PCs’ entire responsibility is mapping out your future.
As facilitators, MSPs handle the burden of managing different vendors. For example, managing your Microsoft Windows software, your HP servers and your Dell computers. Imagine trying to handle each vendor yourself. It would take half a day to accomplish anything. Instead MSPs take on that burden.
Finally, quality MSPs are your guardian. As it’s your IT company’s responsibility to protect your data from theft and destruction. Learn more about our cybersecurity strategy here.
Managed Service Providers For Small And Medium-Sized Businesses
Now, for small and medium-sized businesses you may be thinking an MSP sounds too intense. But you’d be mistaken. The best time to partner with a quality MSP is before you start bad habits.
Plenty of businesses opt for a smaller IT company or maybe just an IT guy. Eventually those businesses come to us. And it’s usually because something bad happened and they’re in crisis mode. It’s best to avoid that/
As a small business, your time is even more precious. No doubt your employees are already wearing multiple hats. Let an MSP release that burden so you can focus on your core business.
Managed Service Providers For Large and Enterprise-Sized Businesses
Your needs are different and specific from small and medium-sized businesses. In fact, many large businesses have some sort of IT presence within their company. Whether it’s a dedicated IT manager, CIO or internal IT department. Managed service providers offer a unique value to businesses like yours.
Speaking of value, let’s talk about what all inclusive and supplemental services provide.
iVenture’s All-Inclusive IT Support
With All-Inclusive services, you have the power of a full IT department. But you don’t have to worry about building and managing that IT Department. For business is large or small, it’s ideal when you don’t have internal IT.
iVenture’s Supplemental IT Support
With our supplemental IT services, iVenture becomes a branch of your internal IT department. We’re there to boost your team; to give them bandwidth for long-term projects while we take care of the day-to-day ticket grind.
So is partnering with a managed IT service provider really overkill? If you value your time and money, we don’t think so. With an MSP partner like iVenture, companies become agile again.
It’s time to refocus your business. Call us today to get started.
iVenture Solutions is an award-winning managed service provider delivering superior IT solutions to clients across Florida.
As a leading-edge IT firm for small and medium-sized businesses, we provide a diverse range of services covering the entire scope of IT including maintenance, support, hosting and more.
Through rapid response time, reduction of chaos and the right people, our expert team of IT professionals will fulfill your technology needs. At iVenture, we give you more time to do what matters most.