Team lead Steven Glaser is highlighting Brandon Carlsen, systems administrator, for two special traits.
- Work Hard
- Be Fanatic About Response Time
Let’s find out why and how Brandon takes these values to heart.
Welcome to iVenture’s Weekly Culture Workshop. Each lesson teaches you how to embrace positive work culture beyond the employee handbook. You’ll learn what traits to encourage and how you can improve your own company culture.
Work Hard & Be Fanatic About Response Time
From his start on the First Response Team to now Systems Administrator, Brandon’s had one priority. To ensure both our clients and teams are the best they can be.
A large part of his strategy focuses on answering tickets, phone calls and messages as soon as possible. This recently saved the day when he addressed an issue, took ownership and found a solution. Without his quick response time, the problem would have grown.
The Key Takeaway
By following the way Brandon works, we can continue to provide the best customer service. All it takes is a vigilant eye to ensure your team is working well.
Actions To Take
- Practice quick responsiveness to concerns
- Focus on ways to enhance productivity
- Keep open communication with your team
At iVenture, we take company culture as seriously as we take IT. It’s what makes our business so successful. When employees are happy, clients are happy. We want to help others achieve the same results.
Ready to be a happy client too?
iVenture Solutions is an award-winning managed service provider delivering superior IT solutions to clients across Florida.
As a leading-edge IT firm for small and medium-sized businesses, we provide a diverse range of services covering the entire scope of IT including maintenance, support, hosting and more.
Through rapid response time, reduction of chaos and the right people, our expert team of IT professionals will fulfill your technology needs. At iVenture, we give you more time to do what matters most.